OVERVIEW of Cancellation Policy
This policy forms part of DCX Bullion (Pty) Ltd’s (“DCX Bullion”) Terms and Conditions.
DCX Bullion is committed to operate the business in compliance with the terms of the Consumer Protection Act and all policies are subject to the applicable law.
This Cancellation Policy must be read in conjunction with the DCX Bullion Terms and Conditions, Shipping and Delivery, Return and Refund policies and all definitions and interpretations must be read as defined in the Terms and Conditions Policy.
1. Order Cancellation
This paragraph applies if and only if, you are a consumer as defined in the Electronic Communications and Transactions Act 2002.
1.1. As required by the law, details of our after-sales service and guarantees, if any, are given in Our Website terms and conditions or in catalogues.
1.2. You may cancel your order at any time before the expiry of 7 days from the date of placing your order, but not after having received your Goods.
1.3. In the instance of Customised Goods, which include but are not limited to specifically customised designed products, packaging, boxes and containers, you will receive a final sign-off approval request from us, prior to processing your order. You can cancel your order up and until receiving this final sign-off approval request, but not after having signed-off and approved your order. Should you cancel after final sign-off approval by yourself, you are liable for all costs incurred, including but not limited to design and manufacturing costs up and until that point.
1.4. The option to cancel your order is not available once you have received the Goods or your Goods have been delivered to the Vaulting facility in instances where you have selected the Vaulting option.
1.5. Members of the Monthly Medallion Club (“MMC”) can terminate their MMC membership at any time by giving written notice to DCX Bullion one calendar month in advance of their required termination date.
1.6. DCX Bullion will terminate the MMC membership and cancel the Member’s Debit order on receipt of the written termination request for termination in the following month.
1.7. All our physical bullion as described in our product catalogues and defined herein under Goods, are of the highest quality as per the specified grade and components reflected on your bullion certificate received by you on purchase of the Goods. The DCX Bullion certificate received with your Goods serves as your warranty for the stipulated grade and quality of the product.
1.8. Should you dispute the quality of the Goods, the onus is on you to proof that the product is substandard. You can submit a formal complaint to firstname.lastname@example.org together with proof of your claim. Which complaint will be treated as a serious legal matter and dealt with by our legal department.
1.9. In the event of cancellation of an order by you in compliance with these terms, we will refund you the Goods as per the terms of our Refund Policy posted on our website.
2. Contact information
To cancel and order or your MMC membership please email email@example.com with your order details or Membership number as stipulated in the policy above.
Kindly ensure that you read this Cancellation Policy in conjunction with our Return and Refund policies to understand the process and your rights in terms of cancellations.