OVERVIEW OF SHIPPING & DELIVERY POLICY
This policy forms part of DCX Bullion (Pty) Ltd’s (“DCX Bullion”) Terms and Conditions.
DCX Bullion is committed to operate the business in compliance with the terms of the Consumer Protection Act and all policies are subject to the applicable law.
This Shipping and Delivery Policy must be read in conjunction with the DCX Bullion Terms and Conditions, Cancellation, Return and Refund policies and all definitions and interpretations must be read as defined in the Terms and Conditions Policy.
1. Delivery and pick up
1.1. Goods and/or Customised Goods requested to be delivered within South Africa are delivered within 21 (twenty-one) days within the Gauteng area, and within 30 days to other areas within South Africa from the day you place an order to purchase the Goods.
1.2. Goods and/or Customised Goods requested to be delivered internationally are subject to freight regulations and costs, and can take between 3 to 6 months to be delivered.
1.3. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
1.4. If we are not able to deliver your Goods and/or Customised Goods within the stipulated number of days as per clause 1.1 from the date of your order, we shall notify you by e-mail to arrange another date for delivery.
1.5. We may deliver the Goods and/or Customised Goods in instalments if they are not all available at the same time for delivery at our cost.
1.6. All Goods and/or Customised Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
1.7. All Goods and/or Customised Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods and/or Customised Goods arrive, it is important that you check immediately the condition and quantity. If your Goods and/or Customised Goods have been damaged or tampered with in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
1.8. Signing “Unchecked”, “Not Checked” or similar is not acceptable.
1.9. Goods and/or Customised Goods are delivered via secure courier services, insured Postnet-to-Postnet deliveries or Fidelity Secured transport as applicable. We will send you a message by email to inform you when we have dispatched your order.
1.10. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
1.11. Some Goods and/or Customised Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
1.12. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.
1.13. The terms and conditions of deliveries of the Carriers used will be applicable as per their policies.
2. Monthly Medallion Club Deliveries
2.1. For the Monthly Medallion Club (“MMC”) members, physical medallions will be delivered or vaulted as per the Member’s request, once the Member’s accumulation equates to one or more full ounces of Silver or Gold medallions.
2.2. Unless otherwise agreed DCX Bullion shall nominate the carrier / transporter / courier of the Product to the Member and the cost thereof together with any other expenses (insurance, packaging, etc.) that may be incurred by DCX Bullion shall be for the account of the Member and deducted from that month’s Membership instalment made.
2.3. Member’s electing to vault their Product will receive the Vaulting, Insurance and Transport to the Vault Services at no additional cost.
For detail on the Monthly Medallion Club, please consult our Monthly Medallion Club Terms and Conditions posted on our Website.
3. Foreign taxes and duties
3.1. If you are not in South Africa, we have no knowledge of, and no responsibility for, the laws in your country.
3.2. You are responsible for purchasing Goods and/or Customised Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country and according to any required licenses to do so.
4. Contact information
For any queries with regards to deliveries please email firstname.lastname@example.org with your order details or MMC Membership number.
Kindly ensure that you read this Shipping and Delivery Policy in conjunction with our Cancellation, Return and Refund policies to understand the process and your rights in terms of deliveries.